Cancellation Policy
Weather Cancellation Policy
Because weather is unpredictable, we offer more flexibility.
Cancel by 7 AM
Need to cancel because of the weather? Let us know by 7 AM on your event day and you'll get a raincheck, valid for 1 year.
High Winds or Storms
If winds are over 15 mph or it's actively raining, we may cancel for safety. Your deposit becomes a raincheck.
Iffy Forecast?
We'll reach out to talk through your options. Bounce houses can be used in light rain, but we can't set up while it's actively raining.
Important Notes
Rain in the forecast?
Our units do let rain in. If rain is expected and you'd still like us to set up, we can only set up on concrete or asphalt, not grass, dirt, bark, or rocks.
Wet or muddy at pickup
If the bounce house is wet at pickup, a $100 cleaning fee covers drying and cleaning. Additional fees may apply for mud or excessive dirt.
Once we've arrived
Once our team arrives on-site, we're unable to offer a refund, raincheck, or credit.
