Frequently Asked Questions - Renting a Bounce House
Q: What measures are Bouncy Bounce implementing to help prevent the spread of COVID-19?
We are taking several measures to ensure that we can provide a safe and fun inflatable for your children to enjoy while still following guidelines to prevent the spread of COVID-19. All payments and contact signing must now be completed online. Our drivers will be wearing masks and maintaining social distance at all times. Our units will continue to be thoroughly cleaned and sanitized on site during the setup process. We ask that all adults and children remain inside the home during the setup and take down process when possible.
Easy online booking, payment and digital contract signing
Provide delivery instructions including setup location and route to reach it
Receive text/email/call to confirm delivery time and location 2 days before delivery date
Text or call when driver is 15 minutes away
Text or call upon arrival; driver will follow provided instructions to access the setup area
Driver will setup, clean and sanitize the unit
Once everything is setup and ready to go, the driver will return to their vehicle and text or call with confirmation
Text or call when driver is 15 minutes away for pickup
Text or call upon arrival; driver will allow a few minutes to allow time to clear the area
Driver will clean and roll up the unit
Text or call when driver is all done
Q: Why should I rent from Bouncy Bounce?
A: We're glad you asked! There are 3 primary reasons why we offer you the best value. First, our bounce houses are newer, offer the latest safety features, and are cleaned and sanitized before every use. Second, our customer service is second to none. Third, we show up when we say we're going to show up. Your event only happens once and starts at a certain time. You simply cannot afford to hire a company that may, or may not, show up. Avoid the surprises and rent from a trusted source--Bouncy Bounce. Don't just take our word for it, check out our reviews on Yelp!
Q: Does the price include set up and delivery?
A: Yes! We'll take care of everything for you.
Q: My reservation is at 9am. Will I receive the bounce house at this time?
A: Generally speaking, yes. We will make every possible effort to ensure you receive your bounce house at your requested time. However, we cannot guarantee it. We make numerous deliveries each day so delivery times will vary. We start deliveries as early as 7am and work until all of our customers receive their jumpers. You will receive a call the day before your event to confirm the delivery window.
There are a number of factors outside of our control that will affect delivery times. For example, the distance between customer locations and the size of a particular order will impact the time it takes to complete each delivery. We are sometimes delayed because a customer is not ready for delivery--there may be trees in the way, dog poop on the ground, electrical issues, or dozens of other factors that may delay our delivery schedule.
It's important that you are ready for the delivery. Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.
Q: I only need my bounce house until 3pm. Will you pick it up at 3pm?
A: Pickups typically start around 4:00pm-5:00pm. The same factors listed above that affect delivery times will affect pick up times. Pick up times are not scheduled. If you need your bounce house picked up at an exact time please contact us in advance for special arrangements. Additional fees may apply. Otherwise the delivery driver will discuss the pick window with you at delivery.
Q: How far in advance can I reserve my Bounce House or any other rental?
A: The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it's a last-minute request.
Q: Do I need to prepare anything for the bounce house?
A: Yes. Find a relatively flat area on grass, concrete, or asphalt within 50 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. You will need to clear all debris from the area including any sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. No stairs or steps can be along the pathway to the set up location. You will be charged $25 per stair/step. Please do not cut grass at least 2 days prior to bounce house delivery. Please note that we cannot set up wet units on dirt.
The setup area should be sufficient enough to fit the bounce house, including overhead space. Our bounce houses are at least 15 feet tall. An additional 5 feet of space around the bounce house with an additional 10 feet of space in front of the house should be available to give users enough room to enter the unit.
Q: Where can I have the Bounce houses setup?
A: A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm - grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. No stairs or steps can be along the pathway to the set up location. You will be charged $25 per stair/step.
Q: Do you deliver to parks?
A: Since most cities require permits and/or do not have a power souce to plug in the bounce house we are currently not offering delivery to parks.
Q: Are your bounce houses and toddler play yards clean?
A: Yes. Our delivery drivers fully clean and sanitize each unit during the setup process. That means you will actually see our drivers cleaning the units. We use a non-toxic biodegradeable all-purpose cleaner to clean the bounce house, followed by a disinfectant spray. We take pride in providing the cleanest and safest products possible.
Q: What is the Bouncy Bounce's policy on inclement weather?
A: Please review our Cancellation Policies page here
. If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. You must cancel by 9am on the day of your event. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once we arrive on-site we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
Q:Do I need an attendant?
A: There should ALWAYS be an adult supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. If you need to hire an attendant contact us. We can provide attendants for more events.
Q:What happens if I need to cancel or reschedule my reservation?
A: If you need to cancel please review our Cancellation Policies page here
. If you need to reschedule your reservation we will work with you to choose another day. Simply give us a call or send us an email. We do request that you provide us with as much advance notice as possible.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. a user cuts the vinyl or failing to turn off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q:Are there any cleaning fees?
A: Hopefully not! We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. However, any food, gum, beverages, water/moisture, mud or excessive grass inside the unit will result in a minimum $50.00+ clean-up fee. The inflatable will be inspected before it's packed up at your location.
Q:What are the rules when using a bounce house or inflatable?
A: Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand. We will provide a safety overview upon arrival.
Q:What methods of payment do you accept for rental items?
A: We accept credit cards for deposits and for payment prior to your event but cash only on the day of the event. You may elect to pay the entire balance with a credit card in advance.
Q:What time will the rental equipment be picked up?
A: The pickup window begins at your end time and may extend until 9pm. If you do need the equipment picked up before a certain time, please advise us when you make your reservation.
Q:When do I have to pay for the rental of the equipment?
A: Payment is due in full on delivery of the rental equipment. Cash only if payment is made at delivery.
Q:Will the bounce house damage my lawn?
A: A one day rental of a bounce house will not damage the grass. DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if excessive grass clippings are in the inflatable at pickup.
Q:Can I have the bounce house setup inside?
A: Yes, providing there is enough side and ceiling clearance for the bounce house. Gyms, large halls, or auditoriums work best for setting up a bounce house indoors.
Q:Are Bounce houses safe?
A: Yes, if they're used properly. Our own children use these units and safety is our highest priority. Our Bounce Houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bounce House. All of our Bounce houses have finger-safe netting on all four sides to allow for great visibility and air circulation. The bounce house is either staked into the ground or secured with heavy sandbags. All our units' entrances have an elastic netting to hold the little ones in and emergency exits in the roof--just in case.
Q:What should I expect on the day of the party? How does the process work?
A: First our driver will call or text when they are 10-15 minutes from arrival. The driver will deliver and set up the unit during a prearranged delivery window. The average delivery takes about 30 minutes. Please ensure that a clear path to the setup area is available and the setup area is clear of debris prior to the driver's arrival. Before and during setup the driver will discuss placement options for the unit. Once the unit is setup and secured, the driver will vacuum and disinfect the unit. No other company cleans their units on site! We also perform a safety check of the unit while on site. We make sure to clean and inspect our bounce houses on site so our customers can have the peace of mind knowing that the bounce house is clean and safe for their guests.
Once the bounce house is cleaned and inspected, the driver will go over the Safety Rules, instructions on proper operation of the unit and the rental contract. Any outstanding balance is also due at this time. All balances must be paid in full before or at the time of delivery. The driver will confirm a pickup window and then it's party time!
After the party, the driver will call or text 10-15 minutes prior to arrival. The driver will inspect the unit before deflating and rolling it up. No need for you to lift a finger, we'll load up all rented equipment and be out of your way in about 30-40 minutes.